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FREE UK Delivery on all orders over £75
Enjoy 10% off your first order with CODE: linen10

Privacy Policy

Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thelinenlounge.co.uk (the “Site”).

The Linen Lounge is committed to protecting all customer data and users of the site. This privacy policy governs the privacy of website users and our obligations as website owners to protect the information gathered from users of the website.

This privacy policy will also outline what we do with your information when you purchase an item from the website. As part of the process we will collect personal information including email addresses names and addresses to enable us to deliver our service and ensure items are delivered to the correct person at the right address.

When you visit the site, we also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

These services are provided by Google and Facebook and allow us to provide our customers with an enhanced user experience.

Shopping with us

Our website is managed and hosted in-house by Made by Red Sky using WordPress and WooCommerce. WooCommerce supplies its eCommerce platform to businesses internationally. The platform provides us with all the necessary software and support to enable us to display our products online and process orders. Data storage on our website is protected on WordPress secure servers behind their own firewall which adds an extra layer of security.

Purchasing

When you make a purchase through the website, we collect certain information from you. This includes:

  • Your name
  • Billing address
  • Delivery address
  • Payment information
  • Email address
  • Telephone number

We will only ever call you if we need to get in touch regarding your order.

We refer to this information as “Order Information.” WE DO NOT COLLECT any information about your credit or debit cards and NO PAYMENT INFORMATION is stored on our database.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Payments

We use PayPal as a payment merchant to collect payment of goods bought from our website. You do not need to have a PayPal account in order to make a purchase. When an order is taken on our website, users will be directed to the PayPal payment gateway to complete the purchase using either your PayPal account, Credit or Debit card. Credit or Debit card data is stored by WooCommerce and encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

This data is only stored for the purposes of a transaction and is removed from the system following completion of the transaction.

Contacting Form

When you contact us using our contact form, we collect the following information:

  • Your name
  • Email address
  • Telephone number
  • Order / invoice number

We use your telephone number in case we need to contact you directly regarding your enquiry but mostly, contact will be done via email. Supplying your telephone number is completely optional.

The information you submit is only ever used for the purpose of your enquiry and we will only hold your details until the enquiry has been dealt with after which, your details will be automatically removed from our system

Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Sharing Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the site – you can read more about how Google uses your Personal Information at the following:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by clicking the following and changing your settings:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/

Email marketing

We DO NOT do any form of Email Marketing. Emails you will receive from us will only ever be in the form of Order Processing, Order Cancellation, Invoicing or Order Tracking.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

The Linen Lounge
Email: info@thelinenlounge.co.uk
Facebook Page: https://www.facebook.com/thelinenlounge

Additionally, if you are a European resident we note that we are processing your information in order to full fill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.

Data retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

How we store data

The website and its owners (we) treat our customer data with the utmost care to ensure that it remains protected while a user is visiting the website and also when data is gathered via contact forms. No customer data is stored on this website other than for the purposes of processing and responding to enquiries and anything that relates to data being used during the course of business operations.

The website complies with all privacy and data protection requirements under United Kingdom law.

External links

Our website may contain links within content to other websites that may be of interest to our users or that expand on information included in our web pages. These links should be clicked on at the users own risk and understand that once a user leaves our website, then they will be subject to the privacy protection of the website concerned and not the privacy policy as displayed on this website.

Whilst we take a proactive approach in assessing the quality of the websites we link to, we offer no guarantee that those websites will ensure that data is protected. We strongly advise users to read through the privacy policy information displayed on any website visited.

The owners of this website cannot guarantee or verify the contents of any externally linked website.

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