When you visit the site, we also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
These services are provided by Google and Facebook and allow us to provide our customers with an enhanced user experience.
Shopping with us
Our website is managed and hosted in-house by Made by Red Sky using WordPress and WooCommerce. WooCommerce supplies its eCommerce platform to businesses internationally. The platform provides us with all the necessary software and support to enable us to display our products online and process orders. Data storage on our website is protected on WordPress secure servers behind their own firewall which adds an extra layer of security.
When you make a purchase through the website, we collect certain information from you. This includes:
- Your name
- Billing address
- Delivery address
- Payment information
- Email address
- Telephone number
We will only ever call you if we need to get in touch regarding your order.
We refer to this information as “Order Information.” WE DO NOT COLLECT any information about your credit or debit cards and NO PAYMENT INFORMATION is stored on our database.
We use PayPal as a payment merchant to collect payment of goods bought from our website. You do not need to have a PayPal account in order to make a purchase. When an order is taken on our website, users will be directed to the PayPal payment gateway to complete the purchase using either your PayPal account, Credit or Debit card. Credit or Debit card data is stored by WooCommerce and encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
This data is only stored for the purposes of a transaction and is removed from the system following completion of the transaction.
When you contact us using our contact form, we collect the following information:
- Your name
- Email address
- Telephone number
- Order / invoice number
We use your telephone number in case we need to contact you directly regarding your enquiry but mostly, contact will be done via email. Supplying your telephone number is completely optional.
The information you submit is only ever used for the purpose of your enquiry and we will only hold your details until the enquiry has been dealt with after which, your details will be automatically removed from our system
We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
Sharing Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the site – you can read more about how Google uses your Personal Information at the following:
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by clicking the following and changing your settings:
- Facebook – https://www.facebook.com/settings/?tab=ads
- Google – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
We DO NOT do any form of Email Marketing. Emails you will receive from us will only ever be in the form of Order Processing, Order Cancellation, Invoicing or Order Tracking.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to full fill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
How we store data
The website and its owners (we) treat our customer data with the utmost care to ensure that it remains protected while a user is visiting the website and also when data is gathered via contact forms. No customer data is stored on this website other than for the purposes of processing and responding to enquiries and anything that relates to data being used during the course of business operations.
The website complies with all privacy and data protection requirements under United Kingdom law.
The owners of this website cannot guarantee or verify the contents of any externally linked website.